Shipping & Refund Policy

RETURNS:

Returns are accepted within 14 days of original purchase date for a full refund. If time period has passed since the date of purchase or if items are not returned in the condition they were sent out in, unfortunately we cannot offer you a refund. Shipping costs are non-refundable and all returns that require shipping is at the expense of the customer. Invoice number and description of item(s) being returned along with reason for return is required to be emailed to us at laneysboutique1@gmail.com for a full refund. If you are shipping an item/order over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

EXCHANGES

Exchanges are accepted within 14 days of original purchase date. If time period has passed since the date of purchase or if items are not returned in the condition they were sent out in, unfortunately we cannot offer you an exchange. Shipping costs are non-refundable and all exchanges that require shipping is at the expense of the customer for both ways, to and from Laneys Boutique. Invoice number and description of item(s) being returned along with reason for return is required to be emailed to us at laneysboutique1@gmail.com for a full exchange. If you are shipping an item/order over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

REFUNDS:

Once your return package is received and inspected, we will send you an email to notify you that we have received your return package along with approval or rejection of the package.

If your return package is approved, we will issue a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING: 

All orders are shipped via USPS. 

Shipping fees vary depending on product weight, size, and distance to be shipped. Shipping fees are calculated during the checkout process. Shipping fees are non-refundable. All orders are typically processed and shipped 1-2 business days after order is placed. Orders placed on weekends and holidays are excluded from processing and shipping times and will be processed on the next business day. Please account for non-business days when purchasing.

DELIVERY TIMES
Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order. We are not responsible for packages lost after they depart from our warehouse. If your package is missing or never arrived, please contact USPS at 1-800-275-8777. They also have an online service for filing a claim: https://www.usps.com/help/claims.htm?.

CHANGE THE DELIVERY ADDRESS
If you know that you entered the wrong address please contact us as soon as possible at laneysboutique1@gmail.com so that we may assist in correcting the mistake. In an effort to provide the fastest service and delivery to all customers, we act upon orders shortly after we receive them. If you made a mistake please swiftly contact laneysboutique1@gmail.com. We will do our best to correct it if it is not already processed, in which case we unfortunately cannot make a change. Once an order is processed, the order cannot be cancelled. If there are changes in price, an item goes on sale or there’s a promotional code, we are unable to modify the order if it is placed prior to price changes. We apologize for any inconvenience.

FINAL SALE ITEMS:

  • Sale Items
  • Accessories
  • Bodysuits
  • Shoes

 ***Laneys Boutique is not responsible for lost or stolen packages once tracking information reports delivered to address. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.